Order Confirmation:

Once you place your order with us, you will receive a notification and confirmation email with all your order details. Our system has appropriately processed your purchase and pre-authorized your credit card if you receive your confirmation email. We will submit your order to our transit team for immediate packaging and shipping.

Shipping Cost 

All items will ship free to the USA.

 Return shipping Cost

You will be charged a flat fee for return shipping farmhouse sinks $100

, tubs and vanity will cost $800. 

 Shipping Times 

Please allow 2-4 Business days for order processing before your product is shipped. Orders are typically sent either by UPS, FedEx, or freight carrier. Once it is shipped, you should expect the delivery times below for shipment to the Continental United States:

Please refer to the individual product you are purchasing for shipping times. Standard shipping typically takes 2 - 10 business days (depending on your location) once the merchandise leaves the warehouse.

We will send you tracking information within 24 hours of your order leaving the warehouse to the email address (or phone number) you provide when checking out. If you do not receive tracking information from us within five business days of your order, feel free to follow up with us at Info@exclusiveexoticx.com.

 We use carriers FedEx, UPS, and LTL to ship heavy items over 150lbs

Freight Receiving Procedure & Freight Damage Policy and Reporting Procedure

Your signature on a delivering carrier’s freight receipt constitutes acceptance of the merchandise “as is” and in good order. If you do not inspect before signing, you are, for all practical purposes, waiving “Exclusive Exotic X’” right to collect on a damage claim even if the damage is “concealed.”

*Remember, once you sign, the merchandise, and the responsibility is yours!!

Check immediately for possible damage during shipment. The National Claims Council Regulations specify that you must:

1. After unloading all items, You must Inspect and examine all inventory from the delivery.
2. Must write any shortages and damages on the Bill Of Lading or Freight Bill. Should you determine any items are damaged or missing, you MUST note the item, the discrepancy, and the condition, on the receiver, BOL, or Freight Bill before you sign it! Then call (888) 859-1602 or email Info@exclusiveexoticx.com and report the problem.
3. It would be best if you opened cartons and containers. If there is doubt that the merchandise is damaged (concealed or not), it must be noted on the Bill Of Lading or Freight Bill or the liability to prove the damage done by the delivering carrier.
4. Discovered damage – if the box, crate, or package is visibly damaged, refuse the delivery and request a Return Authorization number so the products can be shipped back to their origin at no charge.
5. Concealed Damage – In the event of concealed damage, you MUST immediately document and photograph (if possible) the packaging and the damage. It would help if you kept the packaging. Do not remove the item. Call (888) 859-1602 or email Info@exclusiveexoticx.com and report the damage.
6. They will begin a concealed damage claim and ask for an inspection. The inspector will determine if the carrier possibly caused the damage. Remember you signed the document saying everything was OK. You must file a report with the carrier within 15 days after delivery and a claim filed with the carrier. The sooner concealed damage is discovered and reported, the better.

 Further measures that may help in the claim process include the following:

1. You must Take digital photos of the damage. Photographs of the product on the truck will limit the buyer’s liability.
2. Call (888) 859-1602 to report the damage and request they start a claim. Preferably, You should make the call before the driver leaves the site.
3. Request an inspector.
4. Keep a copy of the Bill of Lading or Freight Bill noting the damage and the driver’s signature.

Many things can happen between the manufacturer and your loading dock. Therefore, we are asking you to do minimal work to protect both of us. The Bill of Lading or Freight Bill is our only documentation of the condition of a load when it arrives at your site. Without this proof, we cannot hold others accountable for items damaged or missing.